Blog Post

How to Find and Keep Great Tenants

Admin Metro • April 12, 2023

Finding and keeping great tenants is crucial for any landlord or property manager. A great tenant not only pays rent on time but also takes care of the property and is easy to communicate with. However, finding such tenants can be challenging, and keeping them can be even more difficult. In this blog post, we will provide you with tips on how to find and keep great tenants.

  1. Conduct thorough tenant screenings.

A thorough tenant screening process is essential to finding a great tenant. A screening process should include a credit check, criminal background check, and rental history check. This will help you to determine if the tenant has a history of paying rent on time, any criminal activity, and how they have treated previous rental properties.


2. Respond to maintenance requests promptly.

Promptly responding to maintenance requests is crucial for keeping great tenants. When a tenant reports a maintenance issue, address it as soon as possible. Delayed maintenance can cause frustration and dissatisfaction, which could result in a tenant wanting to move out.


3. Create a positive tenant experience.

Creating a positive tenant experience can go a long way in keeping great tenants. It starts with the first impression. Ensure the property is clean, well-maintained, and move-in ready. Provide clear communication and be responsive to their needs. Additionally, consider adding extra amenities such as a fitness center or community events to make the property stand out.


4. Keep rents competitive.

Keeping your rental rates competitive is an important factor in keeping great tenants. Conduct research on the rental rates in your area and adjust your rates accordingly. Offering competitive rates will make your property more attractive to potential tenants and help to retain current tenants.


5. Show appreciation to tenants.

Showing appreciation to your tenants is an excellent way to keep them happy and motivated to stay. Consider offering incentives such as gift cards, discounts on rent, or even a simple thank you note. Showing appreciation can help to strengthen the tenant-landlord relationship.


6. Communicate effectively.

Effective communication is key to keeping great tenants. Make sure you are available to answer any questions or concerns they may have promptly. Set expectations early on, and keep your tenants informed of any changes or updates to the property. Keeping them in the loop will help to build trust and a positive relationship.


7. Address issues promptly.

Address any issues that arise promptly. If a tenant has a complaint or concern, take it seriously and address it promptly. Resolving issues quickly can prevent the situation from escalating and potentially losing the tenant.


8. Be flexible.

Flexibility can go a long way in keeping great tenants. Be willing to work with your tenants on issues such as move-in dates, lease renewals, and other requests. Being flexible can help to build trust and strengthen the tenant-landlord relationship.


9. Provide clear expectations.

Providing clear expectations is essential to avoiding misunderstandings and maintaining a positive tenant-landlord relationship. Clearly outline expectations in the lease agreement, including rent payment due dates, maintenance responsibilities, and property rules. Additionally, make sure tenants are aware of any changes or updates to these expectations.


10. Treat tenants with respect.

Treat your tenants with respect and professionalism at all times. This includes being respectful of their privacy and personal space. Avoid entering the property without permission, and provide ample notice when scheduling maintenance or inspections. Treating your tenants with respect can help to build a positive tenant-landlord relationship and promote tenant loyalty.



In conclusion, finding and keeping great tenants requires effort and dedication. Conduct thorough tenant screenings, respond to maintenance requests promptly, create a positive tenant experience, keep rents competitive, show appreciation to tenants, communicate effectively, address issues promptly, be flexible, provide clear expectations, and treat tenants with respect. By following these tips, you can find and keep great tenants, leading to a successful rental property investment.


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